Communication Skills Resources

Confidence is the key, Good hygiene is important, Dress to Impress, Smile, Give them a firm handshake, Greet them and learn their names, Be an attentive listener, Be respectful, Pay attention to your posture and body language, Use small talk to your advantage

Show confidence in your body language, Be aware of the way you speak, Put your phone away, Dress to impress, Be on Time

First impressions are crucial. They can make or break an opportunity. It’s human nature to make a judgement about someone when you first meet them, but did you know that people can formulate an opinion about you in less than 20 seconds!

How to build a customer-focused culture, elevate your customer support experiences, and go the extra mile to make customers happy.3 different ways: BUILDING A CUSTOMER-CENTRIC ORGANIZATION FROM THE GROUND UP, GOOD TO GREAT: BEST PRACTICES FOR STELLAR CUSTOMER SUPPORT, THE EXTRA MILE: CUSTOMER SERVICE THAT SWEEPS USERS UNDER THEIR FEET

Set the Customer’s Expectations, Listen First Then Speak, Draft Customer Service Standards, Treat Your Employees as Your First Customer, Create Customer Touchpoints and Follow-Up After the Sale

5 most effective selling techniques: Specificity-Your sales pitch should address specific needs of your customers. Know your stuff. Improvisation. Organization-Organization skills are crucial for improving your selling skills because they increase your motivation and show direct results.ListeningSkills

Effective selling is NOT just a matter of learning a sales spiel, having the gift of the gab or using clichéd or manipulative techniques.Instead it is the process of leading, guiding, educating and directing your buyers more than anyone else might do to help them solve a problem or achieve a desired outcome.

Active listening means you are genuinely interested in both hearing and understanding what the other person has to say.

Different questiopning and litening techniques discussed

Gaining an understanding of the specific types of questions you ask not only helps you achieve better answers and build stronger relationships, but it’ll also help you avoid misleading people, or worse, prevent you from suffering a dreaded communication breakdown.

Be clear on the concept, don’t over explain, stick with simple words, eliminate filler words and phrases, read it loud, practics

Writing is the art of expressing our views, ideas, and thoughts.Good writing skills are essential for success in the workplace. Whether it’s emails, project reports, or sales proposals, content full of typos, grammatical errors, and poorly constructed sentences suggests a similar attitude towards work.

Be clear and concise, Cultivating and Using Your Leadership Voice,Speak to Your Audience,Remember What It’s Like to Not Know,Read Aloud,Borrow Another Set of Eyes,Practice Your Presentation Skills,Practice Presenting to a Colleague or Colleagues,Be Prepared

Communicate your ideas effectively: put your audience first, be concise, be memorable,Avoid clutter to provide visual clarity,Choose quality photography

Many students find it challenging to deliver reports, presentations, and speeches. Often people feel they do not have the skills or guts to present their ideas in front of a crowd. This is especially the case when speaking before a group of strangers.

Delivering public speeches is often necessary to move forward in your career and studies. It is one of the ways to impress anyone, from classmates and professors to colleagues and bosses. Public speaking is an important skill to master.

To let you sharpen your public presentation skills, experts have collected valuable tips to help you shine. On this page, you will learn more about the challenges of public speaking, how to address them, and key recommendations for improvement. We have also compiled sample topics to inspire and help you on your public speaking journey.

Intrapersonal communication, Interpersonal communication, public communication and small group communication

VCS can be improved through positive visualisation, keeping the audience in mind, listening actively, being empathetic,using right body language and posture

ffective communication causes productivity to increase, errors to decrease and operations to run smoother.some tips to improve these skills and excel at your workplace.:Read more, listen carefully, prepare yourself, be mondful, think about people’s perspectives,develop you skills

Nonverbal communication skills are those related to body language, such as eye contact, gestures, facial expressions and vocal tone. For eg: Body language, Gentures, facial expressions, touch, tone, appearance, space, etc

Presentation skills can be defined as a set of abilities that enable an individual to: interact with the audience; transmit the messages with clarity; engage the audience in the presentation; and interpret and understand the mindsets of the listeners.To improve your presentation skills, you must:Research the Audience before Presenting, Structure your Presentation Effectively and Do a lot of Practice

Any presentation has three phases: preparation, delivery, and follow-up. To improve your presentation skills one must be organized, must think analytically,must improve verbal and non verbal communication, should be good at writing, be comfortable with public speaking

Show your passion and connect with your audience, Focus on your Audience’s Needs,Keep it Simple: Concentrate on your Core Message, Smile and Make Eye Contact with your Audience, Start Strongly, Remember the 10-20-30 Rule for Slideshows, Tell Stories, Use your Voice Effectively,Use your Body Too, Relax, Breathe and Enjoy

Six laws of Influence by Prof. Robert Cialdini

PERSUADING involves being able to convince others to take appropriate action.NEGOTIATING involves being able to discuss and reach a mutually satisfactory agreement.INFLUENCING encompasses both of these.

Fisher and Ury (1983) identified four fundamental principles of negotiation:Be hard on the problem and soft on the person, Focus on needs, not positions, Be inventive about win-win options, Make clear agreements

Restaurant etiquette, airport etiquette, email etiquette, etc

Etiquette includes a wide range of behaviors, including kindness, consideration, elegance, style, and decorum. 

Gone are the days when we dated our neighbors and classmates, allowing time to develop comfort and gradually open up to each other. In today’s world of online speed dating, the challenge is to capture each other’s interest right from the first messages to nurture the relationship further.

Erich Fromm delved into the realm of self-marketing in relationships as early as 1956. Considering the changes since then, especially for introverts, it’s understandable that interactions can be draining, and becoming comfortable around certain individuals may take time.

Sociability is a personality trait, the ability to be fond of the company of others, people who are sociable are inclined to seek out the opportunity of social contact with others.

Workers who display sociability traits are self-motivated leaders who are an asset to employers and coworkers.Sociability in the workplace helps improve employee interactions because these traits help effectively manage and resolve conflict.Workers who display sociability traits have more opportunities for advancement within an organization.

Build a culture of listening, learn to recognize emotion in others, set clear expectations, ask questions, develop shared values, be a leader, use praise

Relationship Management is all about your interpersonal communication skills. It’s all about your ability to get the best out of others … your ability to inspire and influence them, your ability to communicate and build bonds with them, and your ability to help them change, grow, develop, and resolve conflict.

To use empathy effectively, give your co-worker your full attention, looking out for verbal and nonverbal clues to help you fully understand their situation. Set aside your own assumptions, acknowledge your colleague’s feelings, allow an emotional connection, then take positive action that will improve their well-being.

Empathy is the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place.

Rapport is basically an emotional connection with other people. Building rapport tends to be most important at the start of an acquaintanceship or working relationship.

There are three types of building rapport: Normal Rapport, Impromptu Rapport, Custom Rapport

When you build rapport, it helps you in a myriad of ways with your team: They will be more engaged, helps motivate your team, you will earn their loyalty, they will be more receptive to your feedback, etc

Conflict management involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing a structure for management of conflict in your environment.

five different categories of conflict resolution from the Thomas-Kilmann model:avoiding, accommodating, compromising, competing, collaborating

5 types of communication styles:assertive, aggressive, passive, passive-aggressive, manipulative

“Voice” refers to the ability to engage in meaningful conversation, and to make a difference or impact upon key decisions. 

The tone of your voice should change depending on your role: motivator, educator, coach, colleague

We have to be very conscious of our voices as our voice is a big part of our persona in public speaking and must intentionally develop this crucial instrument

English as a Second Language (ESL or TESL) is a traditional term for the use or study of the English language by non-native speakers in an English-speaking environment

English is the global language of business, English is the second most spoken language in the world, English is the language of Government,Over half of the World’s Websites are written in English,Live in an exciting new country as you learn the language.

Identify your niche, Seek recognition for your expertise, Share your wisdom, Build a community, Be of service to others, Be social savvy, Remember who you are-is a message to the World

People generally have unconscious preference for potential over actual success.eople are much more impressed, whether they realize it or not, by your potential than by your track record. It would be wise to start focusing your pitch on your future, as an individual or as a company, rather than on your past — even if that past is very impressive indeed. It’s what you could be that makes people sit up and take notice — learn to use the power of potential to your advantage.

We are at our best when we creating connections. It significantly expands the impact of our leadership. Because organizations are networks. The effectiveness of the network is directly related to the degree to which the right connection is made in the right place at the right time.

Figure out who matters most, Pick your next tier, Find easy ways to engage everyone else, If you want to connect with someone, find a way to help that person, Be intriguing, Think people-not positions, Give before you ask, Be generous