Owning Challenging Written Conversations

Produced by BusinessPotential, thanks to much help from international contributors.

This course isn’t simply about how to write an Email or letter. We produce written content every day, both in work and outside, in our private lives. This is about how we come across to a customer in a more challenging scenario, like a distressed person, or complaint, and how we represent our organisation. Do we leave an impression of care, collaboration, respect and dedication to service? Or do we use our processes and policies as ammunition in our customer interactions?

How we present ourselves becomes the customer’s perception of your business, your organisation. To make this perception a positive one, we have the responsibility to carry your company Values as a fundamental part of your service intent, in each and every dialogue, whether verbally on the phone or in person, or in our letters and Emails.

This course will help you to develop positive and professional written responses to our customer requests and complaints.There is nothing stopping you from getting on this course right now! Get Started.